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Join Our Team – Administrator (maternity cover)

The position requires flexibility and as such the business may reasonably require you to undertake a variety of different duties and perform a different role or responsibilities according to the business needs.

Key Tasks

  • To answer incoming calls quickly and politely and provide assistance to clients, Brokers, Suppliers and Lenders with their queries, whilst ensuring that Data Protection rules and Money Laundering rules are strictly adhered to.
  • To ensure that tasks allocated are carried out as instructed within given timescales.
  • Follow Company policy/procedures as issued by management.
  • Maintain database with up to date Client and Broker contact details.
  • Deal with inbound and outbound post, faxes and e-mails.
  • Register new Cases on internal system, as per the Company Procedure.
  • Carry out Customer Service calls to ensure clients are satisfied with our proposition and that of our Providers.
  • Maintain records of all contacts with Clients, Brokers, Providers and Suppliers on the diary at all times.
  • Processing new cases on the internal system and Provider’s systems where necessary.
  • Prepare Cases for submission to Lenders.
  • Suggest improvements on policy/procedures.

Location and application This is a full-time position based at Ingard’s Chester office. To apply, please send your CV and covering letter to